As a Customer Support Analyst you will provide support and help to our existing and potential customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and smei.
Responsibilities
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Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Build relationship with customer
- Improve customers's experience
- Contribute to the improvement of our Products, services & all documentation
- Continuous learning and sharing of knowledge and ideas.
Must Have
- A degree in information technology or business administration and related
- Knowledge of business processes such as financial, inventory, sale, purchase, etc.
- Excellent communication and interpersonal skills
Nice to have
- Experience in Odoo ERP
- Additional languages , English, Chinese
- Can do attribute
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company